Market Lift is committed to ensuring your satisfaction with every kitchen appliance you purchase. If you are not completely happy with your order, please review our Return and Refund Policy below. Returns To initiate a return, you must request it by emailing us at [email protected] within 30 days of receiving your item. Please include your order number and the reason for the return in your email.Eligibility for Returns To qualify for a return, the following conditions must be met: – The item must be unused and in the same condition that you received it. – It must be in the original packaging, including all accessories, manuals, and parts. – Certain items may be excluded from returns for hygiene reasons, such as kitchen appliances that have been opened or used.Return Shipping Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.Refund Process Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days. Exchanges At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the item you want.Contact Us For any questions or concerns regarding your return, please reach out to us via email at [email protected]. Our customer service team is here to help! Thank you for choosing Market Lift for your kitchen appliance needs!